Customer Support

Submit a ticket in your Portia Portal.

Our support hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. EDT.

Non-traditional support hours are available by request.

• Critical (business is interrupted) issues will be responded to immediately, and resolved in an expedited fashion.
• Non-Critical tickets will be responded to within a maximum of 4 business hours.
• Emails and phone calls will be responded to within one business day. Support Department email: support@portiapro.com