Customer Support

Submit a ticket in your Portia Portal.

Our support hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. EDT.

Non-traditional support hours are available by request.

  • Critical (business is interrupted) issues will be responded to immediately, and resolved in an expedited fashion.
  • Non-Critical tickets will be responded to within a maximum of 4 business hours.
  • Emails and phone calls will be responded to within one business day. Support Department email:

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